mPulse, a leader in Health Experience and Insights (HXI), today announced Inflection Points, an always-on engagement module within its HXI platform designed to help health plans identify meaningful changes in a member’s journey, determine the next right action, and trigger timely, relevant outreach when intervention can have the greatest impact on outcomes.

Built on mPulse’s Predict and Engage capabilities, Inflection Points applies predictive models and prioritized rules and orchestrates personalized messages across the member experience. The solution is designed to reduce member abrasion, improve coordination across outreach efforts, and help plans move from broad, calendar-based campaigns to event-triggered engagement informed by member needs.

Health plans often have the data to recognize important member events, such as a new diagnosis, missed preventive screening, preventable emergency department visit, filed appeal or grievance, or change in provider. The greater challenge is translating those signals into timely action before costs, dissatisfaction, or gaps in care escalate. Inflection Points helps close that gap by combining advanced analytics, next-best-action orchestration, multichannel outreach, and reporting that connects engagement activity to measurable outcomes.

“Health plans do not need more disconnected outreach; they need smarter, more coordinated engagement that meets members at the precise moment support can make a difference,” said Eileen Cianciolo, Chief Product Officer, mPulse. “Inflection Points brings predictive insights and engagement execution together so our clients can act on meaningful member changes, deliver more relevant experiences, and understand the impact of those interventions.”

Inflection Points gives clients access to a configurable library of rules and triggers tailored to plan priorities and populations, including Medicare and Medicaid use cases. Examples include outreach tied to primary care provider changes, prior authorization follow-up, recent diagnoses, fall risk, avoidable utilization, admissions without follow-up, and other moments where timely engagement can help guide members to the next best action.

To learn more about how Inflection Points helps health plans turn member data into timely, personalized action, visit www.mpulse.com/products/inflection_points.

About mPulse

mPulse, a leader in digital engagement and communications solutions for the healthcare industry, is transforming consumer experiences to deliver better, more equitable health outcomes. By combining AI-powered analytics, omnichannel outreach, and digital health navigation technology, mPulse creates personalized health journeys and provides advanced insights to facilitate collaboration across the healthcare ecosystem. With over a decade of experience and more than four billion consumer-related transactions annually, mPulse is the trusted health experience and insights partner for over 450 healthcare organizations. To learn more, visit www.mpulse.com.

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